DESCRIPTION

No Plan

Silver

$20/PC

$95/Server

Gold

$30/PC

$125/Server

Platinum

$95/PC

$495/Server

Hourly Rate Servers/Network

$195

$175

$150

Service Calls free, Additional Projects and Consulting $135

Hourly Rate Desktop Support

$135

$110

$100

$85

Emergency Response Time

4-6 Hours

2 Hours

1 Hour

1 Hour or less Guaranteed

On-Site scheduling of technician

3-4 Days

1-2 Days

Next Day

Same Day

Emergency  Response Fee (in addition to hourly fees)

$160, 1hr min.  After hours & weekends, 2hr min.

$120

$110

Free

Phone and Remote Support Sessions

$35.00 per 15min.

10 min per PC/Server included, then $30 per 15min

15 min per PC/Server included, then $25 per 15min.

Free

24-7 Remote Monitoring

  Server stability and performance

  Notification of unusual events

  Daily Back up monitoring

  Daily firewall monitoring

No

Yes

Yes

Yes

Executive summary monthly report

No

Yes

Yes

Yes

Virus Definition Updates

No

Yes

Yes

Yes

Unlimited Remote Patch Management

No

Yes

Yes

Yes

Online Custom Client Portal

No

Yes

Yes

Yes

Daily System Status E-Mail

No

Yes

Yes

Yes

Quarterly Review and Planning Meeting

No

Yes

Yes

Yes

Monthly On-Site Audit and Network Tune-Up

No

No

Yes

Yes

Client Access to Virtual System Administrator for Remote control and access to network

No

No

Yes

Yes

Unlimited Software Upgrades*

No

No

Yes

Yes

Spyware monitoring and removal

No

No

Yes

Yes

Adding and removing Users

No

No

Yes

Yes

Recovery of Server in case of complete disaster

No

No

No

Yes

Installation of new  hardware and software*

No

No

No

Yes

Vendor Liaison*

No

No

No

Yes

Shopping and ordering warranty parts*

No

No

No

Yes